Stop competing solely with price! Gain competetive advantege by offering simple and convenient solutions to your customers. Simplified way of placing orders, automatic quotation, on-line payments and customer accounts are just some of the examples of building customer loyalty.
Want to earn more? Increase number of orders and customer loyalty!
Deliver top-notch customer service
Order form
99
Customer account
100
Customer service
101
Dashboard & CRM
102
Order form
Allows your customers to choose the type of translation, language, upload files or copy text and add contact and invoice information.
Automatic quotation
Automatic quotation for such files as: WORD, EXCEL, TXT, PDF, PNG, JPG, etc.
Manual quotation
Not sure about automatic quotation? Your employee can quote orders manually.
Customer account
Your customers can easily set up accounts while placing an order.
On-line payments
Credit card, PayPal, or maybe a bank transfer? Offer your customers convinient on-line payments.
Language pairs
As an administrator you can add and update available language pairs and rates for each of them. Order form on your website will be updated automatically.
Order placement
Your customer can place an order through his account. All contact details are completed automatically.
Individual rates
Assign individual rates for customers with an account. Both client and administrator see individual rates.
Order history
Your client gets convenient access to the list of orders, including the history of order exacution, translated files and invoices.
Invoices
Give your customers a convinient way to access all their invoices.
Bulk payments
Your customers can pay for several orders at the same time. You can also automatically issue collective invoices.
Data editing
Your client has changed the data necessary to complete the order or issue an invoice? Let your customers update their contact and billing information by themselves.
Statuses
Keepy your customers updated. All the statuses related to the order execution will be visible in customer's account and send via e-mail or SMS.
Confirmations
Our software will automatically generate all the confirmation messages - for example order confirmation, payment confirmation or account confirmation.
Making offers
Our software will automatically prepare pdf file with your quotation or will simply insert all the details related to your offer into the e-mail and send it to the customer.
Requests
Your client sent you unreadable scans? The order requires additional payment? Would you like to ask about the quality of the translation? Our system will generate requests on your behalf.
Order finalization
Done with the translation? Our software will automatically send translated documents to your client. Just mark a project as "done".
On-line chat
Your customer has a quick question and wants to get an immediate answer? On-line chat is a great customer support tool.
Client list
Add and edit customers, set individual rates, currencies and languages for the automatic customer support.
Order history
The history of all the orders of a given customer in one place. See who is your most valuable customer and who have not placed an order for a long time.
Customer groups
Create and edit groups of customers - for example VIP, business, individual customers. Serve your most important customers faster and better.
New customers
Our IT system will automatically inform you about every new customer account that has been set. Take care of your newly acquired customers.
Business analytics
Generate periodic reports, broken down into days, weeks, months, and even years. Analyze profit margins on individual clients, types of orders or languages.
Collective messages
Send notifications to multiple users at the same time. With our CRM you will not only send the newsletter, but also display an information banner on selected customer accounts.
