SMARTCAT & Hybrid TMS - a powerful API integration

SMARTCAT & Hybrid TMS - a powerful API integration

One of the most important trends in the digitalization of the translation industry is a seamless connection of multiple IT systems in one, consistent environment. There are multiple systems, that translation agencies or corporate translation departments are using, a.g. BMS, TMS, CAT, MT, CRM, Billing, Cloud drives, and many more. The possibility to store all the information in one centralized system, and being able to manage and exchange information from and between any other systems is crucial in the journey of automation and increasing team productivity. 

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How will AI change the management of translation projects? PMs will be no longer needed?

How will AI change the management of translation projects? PMs will be no longer needed?

Have you ever considered how Artificial Intelligence (AI) will change the management of translation projects? Will Project Managers (PMs) no longer be needed at some point in the future? 

Bots and AI will soon revolutionize project management in the translation industry. Various  AI systems can help Project Managers in their daily administrative work and task management.

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How to improve communication in the translation agency? pt. 2

How to improve communication in the translation agency? pt. 2

This blogpost is a continuation of the blogpost “How to improve communication in the translation agency (part 1)”, which goal was to give you a basic understanding and explain how to start using business messenger tools in you translation agency, and how they can add value to your organization.

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Effective translator management in the translation agency

Effective translator management in the translation agency

During hundreds of conversations that I have conducted with the owners or managers of translation agencies, one of the most frequently encountered problems was the effective management of the freelance translator database and the effective distribution of orders. The biggest problem arises when the translation agency carries out a large number of relatively small orders. In this case, finding a suitable vendor quickly is crucial to maintaining business margins.

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How to improve communication in the translation agency?

How to improve communication in the translation agency?

Nowadays, many of us can not imagine functioning without messengers that have permanently settled on our computers and smartphones. We used Windows Messenger once, today the most popular are Facebook Messenger, iMessage, Viber or WhatsApp. Every day we spend tens or hundreds of minutes on them, gossiping with friends, arranging meetings or sending photos from vacation to our families.

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Automatic e-mail notifications in the translation industry

Automatic e-mail notifications in the translation industry

As a translation agency manager, you are performing various key tasks that are necessary for success of your business. These tasks include: taking orders, quotation, finding vendors that are able to take your order, overseeing translation process, settlements with vendors and customers and customer service. Have you known that most of those tasks can be automated to a grater or lesser extend? Today I will share some valuable tips related to customer service automation with you. Implementing them will help you save your precious time and increase customer satisfaction.

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